HEXISWEEP · SUPPORT

Support for HexiSweep

Get help with HexiSweep. Ask about a feature, report an issue, or share an idea for making the app more useful.

Get some help

Ask about a HexiSweep feature or setting. A short description of your question is a good place to start.

Ask a question

Report an issue

Describe what you expected in HexiSweep and what actually happened. Steps to reproduce are especially helpful.

Describe an issue

Share an idea

Tell us what you would improve in HexiSweep and which everyday task it would help you solve.

Suggest an idea

These buttons open a draft in your email app. Nothing is sent until you send the email yourself.

HELP US UNDERSTAND

Useful details for an issue report.

App versionThe HexiSweep version you are using.
Device and Android versionYour phone model and Android version can help explain device-specific behaviour.
A few clear stepsWhere you were, what you did, and what happened next. Include the error text if available.
Keep personal information outDo not send personal photos, passwords, identity documents, or other sensitive material. Crop or blur private details before attaching a screenshot.

BEFORE YOU WRITE

You may find an answer here.

Where can I get HexiSweep?

Google Play is the official source for HexiSweep. Use the Google Play button on the HexiSweep page.

Why can a model download take time?

AI features use components downloaded separately. Check your connection and free storage, and include the exact status or error message if you contact support.

What should I do about a purchase issue?

Describe the feature and what the app shows. Keep passwords and payment-card details out of your message. If purchase information is needed, support will explain what is relevant.

Does a deletion request erase photos from my phone?

No. The website request concerns support correspondence and reports held by HexiTools. Files and analysis data on your phone are managed in the app or Android settings.